Help for account, launch and purchases.
If you need support, contact us at support@mygunplacollection.app.
Open support emailWhen app go launch?
My Gunpla Collection dey prepare first for iPhone and iPad. More details go come close to launch.
Which platforms dey planned?
iPhone and iPad first. Android and Web dey planned later and no dey available now.
I need account?
Local use go stay simple. Cloud, sync and multi-device features need account.
What if verification email no arrive?
Check spam or junk folder. If e still no arrive, contact support.
Difference between FREE, PRO, PRO+ and PRO+ MAX nko?
FREE na trial. PRO unlock local management with one purchase. PRO+ and PRO+ MAX add supported cloud and multi-device.
Where purchases and subscriptions dey managed?
Apple / App Store manages purchases and subscriptions. Deleting app account no cancel Apple subscription.
How photos and cloud work?
FREE and PRO are local-first and no include Premium photo cloud. PRO+ add supported cloud, PRO+ MAX extend am. No unlimited cloud or all-original-photo promise.
Can I delete my account?
Yes. You fit start inside app or contact support.
How I fit contact support?
Send email to: support@mygunplacollection.app
How I fit know when the app launch?
Join the pre-launch list for the app page. You go get email when My Gunpla Collection ready.
How I fit report content, image or trademark issue?
My Gunpla Collection na independent. Community sheets na users create dem, and reports fit help hide, review or correct content. For content, image or trademark concern, contact support@mygunplacollection.app.
My Gunpla Collection dey sell products wey show for Mecha Exchange?
Mecha Exchange na My Gunpla Collection community feature where users fit post listings to sell, exchange, find or give items away.
Payment dey pass through di app?
Individual seller dey act outside business or professional activity; professional seller dey act inside that kind activity and must choose the correct status. The status depend only on information wey the seller declare, e no be check or approval from My Gunpla Collection, and e no depend on FREE, PRO, PRO+ or PRO+ MAX offer.
My Gunpla Collection dey handle shipping?
Individual seller dey act outside business or professional activity; professional seller dey act inside that kind activity and must choose the correct status. The status depend only on information wey the seller declare, e no be check or approval from My Gunpla Collection, and e no depend on FREE, PRO, PRO+ or PRO+ MAX offer.
How I go report listing?
Users fit report listings or other users and block other users. My Gunpla Collection fit hide or delete content, limit or block user, suspend access to Mecha Exchange, and remove listings or images.
Why dem hide my listing?
Illegal copies, counterfeit products, bootlegs wey dem present as official, recasts, pirated or unauthorized shared 3D files, misleading or dangerous products, and products outside Mecha Exchange scope no dey allowed. Users fit report listings or other users and block other users. My Gunpla Collection fit hide or delete content, limit or block user, suspend access to Mecha Exchange, and remove listings or images.
How rating dey work?
Community ratings dey use predefined tags and show only user experience or opinion. Dem no be guarantee, check or official validation, and dem no guarantee seller identity or reliability or product quality.
Wetin professional seller mean?
Na users dey publish the listings. My Gunpla Collection no sell products, no handle payment or delivery, no provide guarantees and no settle commercial disputes. Users dey agree and complete transactions directly with each other.
Wetin catalog image for reference mean?
If listing link to catalog, catalog image fit help identify model but na reference only. Check real condition, accessories and details for seller description and images.
Why converted price na indicative?
Price dey recorded for the original currency wey seller indicate. Any conversion wey display na indicative conversion only; exchange rate, tax, fees and final amount wey users agree fit different.
Wetin go happen if my plan change?
Mecha Exchange limits for account fit change with active plan. Some listings fit need removal, disabling or limit if new plan no cover dem again. Final rules go confirm before launch.
How auto-renewal dey work?
For eligible plans, some listings fit auto-renew if user don active recently. Di mechanism dey reduce abandoned listings and fit change before launch.
How many listings I fit publish for my plan?
Planned limits na three active listings for Free, ten for Pro, and unlimited for Pro+ and Pro+ MAX. Image limits na three, five and eight per listing. Dem go confirm details before launch.