Questions, account help, and launch information.
For support, contact support@mygunplacollection.app.
Open email supportWhen will the app launch?
My Gunpla Collection is planned for iPhone and iPad first. More details will be shared closer to launch.
Which platforms are planned?
iPhone and iPad come first. Android and Web are planned later.
What is the difference between FREE and PRO?
FREE lets you discover the app. PRO unlocks unlimited local collection management with a one-time purchase.
What does PRO+ add?
PRO+ adds cloud backup, multi-device synchronization, and access to your collection across devices.
What is PRO+ MAX?
PRO+ MAX is designed for advanced collectors who want the most comfortable cloud experience.
Do I need an account?
Cloud and synchronization features require an account. Local-only use is designed to stay simple.
I did not receive a verification email. What should I do?
Check your spam or junk folder first. Some email providers or domains may temporarily filter transactional emails. If the message does not arrive, contact support so we can help you verify the account flow.
How are account emails sent?
Firebase/Auth transactional emails may use Brevo SMTP. The app and website do not use these emails for direct payment processing.
Can I delete my account?
Yes. You can use the app settings or contact support to request account deletion.
How do I contact support?
Email support@mygunplacollection.app with your question and device details.
Will pricing change?
Launch pricing is planned and may vary by country, store, and publication conditions.
How can I be notified when the app launches?
Join the pre-launch list on the app page. You will receive an email when My Gunpla Collection is ready.
How can I report an issue with content, an image, or a trademark?
My Gunpla Collection is independent. Community sheets are created by users, and reports may be used to hide, review, or correct content. For any content, image, or trademark concern, contact support@mygunplacollection.app.
Does My Gunpla Collection sell the products displayed in Mecha Exchange?
No. Listings are published by users. My Gunpla Collection does not sell the displayed products.
Does payment go through the app?
No. Payments, trades, or giveaways are arranged directly between users. My Gunpla Collection does not process payments related to listings.
Is shipping handled by My Gunpla Collection?
No. Shipping, local pickup, or any other delivery arrangement is handled directly by the users.
How do I report a listing?
Use the reporting option available on the listing. Reported content may be reviewed, hidden, or removed under the Mecha Exchange rules.
Why was my listing hidden?
A listing may be hidden after reports, prohibited content, misleading information, an unrelated product, or another rule violation.
How do ratings work?
After an interaction, users may leave a one-to-five-star rating with predefined tags. These ratings reflect community feedback and are not a guarantee from My Gunpla Collection.
What does professional seller mean?
A professional seller is a seller who declares that they operate as part of a professional activity, such as a shop or company. This information is declared by the seller. The status is independent from the app’s Pro, Pro+, and Pro+ MAX plans.
What does catalog image for reference mean?
When a listing is linked to the catalog, a catalog image may help identify the model. It is for reference only. The actual condition, included accessories, and product details must be checked in the seller’s description and images.
Why is the converted price indicative?
The original price is entered in the listing owner’s currency. Any conversion displayed in another currency is indicative and may vary with exchange rates or service conditions.
What happens if my plan changes?
The Mecha Exchange limits applied to an account may change with the active plan. Some listings may need to be removed, disabled, or limited if the new plan no longer covers them. Final rules will be confirmed before launch.
How does auto-renewal work?
For eligible plans, some listings may be renewed automatically if the user has been active recently. This mechanism is intended to reduce abandoned listings and may change before launch.
How many listings can I publish with my plan?
The planned limits are three active listings for Free, ten for Pro, and unlimited listings for Pro+ and Pro+ MAX. The planned image limits are respectively three, five, and eight images per listing. These details will be confirmed before launch.